Full List of Classes  
 
   
Escrow Training Institute Classes          ELMS - Escrow Leadership Management School Classes
Below is a complete list of courses that will offer to our students. If you would like to print a copy for your own use please click here. Next to each class title is a printable version of the individual course as well. For any questions concerning class content please feel free to call us at 949-589-1460.

A.I.T.D./Assumptions/Subject to Transactions
Advanced Holding Escrow
ALTA/EIC Best Practices, Policies and Procedures
Audits – DRE: Surviving the Audit
Basic Escrow – Opening to Closing The File
Branding - Growing Your Business & Personal Brand
Brokerage (DRE) Side of Real Estate Business
Broker Escrows - BEST PRACTICES -Controlled Escrows
Building a Championship Team
Bulk Sale I
Bulk Sale II
Bulk Sale II Half Day
Business Management – Financial Aspects/Best Practices
Business Planning & Marketing – 2019
C.A.R. (RPA) Changes
CFPB & TILA/RESPA
Choices - Career Builder
Commercial Escrow I
Commercial Escrow II
Compliance Best Practices – Fraud/Security/Privacy
Creating Escrow C.E.O.'s
Employer of Choice
Employee Team Engagement
Escrow Documents & Amendments
Escrow Documents/Amendments & Prorations
Escrow Fraud Prevention
Escrow Performance Management
Escrows in Probate, Bankruptcy, Divorce and More
Escrow Processing
Escrow Processing - Refinance
Escrow Processing - Resale
Escheating Funds
EXCEL – Making A Difference A Customer Focus Workshop
EXCEL – Making A Difference A Customer Focus Workshop - Private Workshop
FIRPTA, 1099's and Trusts
Financial Aspects of Business Management
Foreclosures, Short Sales and More!
Fraud Prevention
Funding Closing and Balancing the File
HR for California Employers
HR Law - Wage & Hour Compensation
Interview Skills – A Performance Management Workshop
Intro to Holding Escrow
Intro to Holding Escrow & Personal Property Escrow
Law-Business Principles & Practices
Lenders Instructions
Managing Escrow Operations – Establishing Internal Procedures
Managing Employee Performance
Managing Employee Relations (Management Only)
Managing & Maximizing Employee/Team/ Performance
Managing Employee Relations - Recognizing Behavioral Styles
Building a Team/Managing Performance
Marketing Escrow Services
Mobile/Manufactured Home Escrow
Manufactured Home Escrows w/Dealers
NOPDA, Foreclosures, AITD
Notes and Trust Deeds
Planning - JUMP START Planning
Prorations, Balancing, Funding and Closing
Personal Property Escrow I
Personal Property Escrow II
REO Processing
RESPA – Complying with the Regulations & Rules
Selection, Interviewing & On-Boarding
Short Sales and Foreclosures
Short Sales, Foreclosures, NODPA and AITD's
Starting Up – A Workshop For the New Escrow Company
Team Building
TEAM/Employee Engagement
Building a Team/Managing Performance
TRID - The NEW World of TRID
Trust Accounting/Escheating/Bank Reconciliation
Trust Accounting - BEST PRACTICES
Trust Accounting - BEST PRACTICES
TRUSTS - Everyting You Need To Know
 

A.I.T.D./Assumptions/Subject to Transactions

A.I.T.D./Assumptions/Subject to Transactions
 

ALL INCLUSIVE NOTES AND TRUST DEEDS (A.I.T.D.)

Our real estate market is constantly changing and we must keep up in order to ensure that we retain our existing business but also encourage new business.  In this portion of the class you will learn the how to process an escrow where a new AITD is created.  Here are just a few of the topics we’ll cover:

  • How to prepare these more complex documents and escrow instructions
  • When and why this type of transaction is beneficial to principals
  • What additional and crucial information you will need prior to processing an escrow
  • What to do with impound accounts, pass throughs, hazard insurance
  • How to process payoffs and reconveyances
  • When to say "no" to processing this escrow
  • And much, much more!
This portion of the class is appropriate as a refresher for experienced escrow officers as well as those new to working with notes and trust deeds.  
 

ASSUMPTION AGREEMENTS

In this portion of the class, you will learn about Assumption Agreements. While not always used in every market, Assumption Agreements is something you need to know.
You will learn:

  • What is an Assumption?
  • When Assumptions make sense to transact
  • Required Documentation and what it means
  • Title Insurance "things to know"
  • Watching/reacting to "red flags"
SUBJECT-TO TRANSACTIONS

A rarity in a good marketplace, this transaction type is something every Escrow Officer should have in their tool belt of knowledge. A commonplace within the commercial real estate community, learn everything you need to know to successfully process a "subject to" transfer. Instruction will also include:

  • Common pitfalls to avoid
  • Legitimacy of this transaction type and repercussions for the Buyer/Seller
  • Why go "subject-to" instead of utilizing an AITD or Assumption?
  • Title Insurance concerns
  • Pro's vs. Cons
How to prepare your documents and much more!


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Advanced Holding Escrow

Are you looking to take your business to the next level? In Advance Holding, we will be taking an in-depth look at the complex holding transaction involving litigation, legal settlements, Visa Programs and much more! As an added bonus; you will be taught how to construct a closing statement from scratch!

In advanced holding you will learn about the following programs:

  • EB-5 Visa Programs
  • E-2 Visas
  • Lis Pendens holdings
  • Judgments
  • Rent Escrow Account Program (REAP)
  • Settlement Agreements/Arbitration Awards


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ALTA/EIC Best Practices, Policies & Procedures

“Does the world end on August 15th, 2015?”

We don’t have a crystal ball, but we are betting escrow life will continue, perhaps with some change, but change CAN be beneficial to your Company, your Team, your Customers and our Industry!

Join our Panel (Jeffrey Behm, Behm & Company; Jennifer Felton, Esq. Hershorin & Henry, LLP -Law Group; Aaron Lloyd, President, Sunset One Escrow and instructor for The Escrow Training Institute) for a lively discussion that we hope includes you!

This FREE Panel led forum, will provide a comprehensive review of:

  • ALTA’s Best Practices
  • EIC’s – Model of Policies & Procedures
  • What You Need to Know/What Changes May Occur
  • How to Prepare – Next Steps!

Our Mission is to provide an inter-active forum for the exchange of ideas and beliefs as it relates to increased regulation within the escrow and title industry. We wish to inform our audience and address their issues and concerns as it relates to this topic.

We hope our Software partners will be able to attend and will be invited!

Our Panel will hold an open “question & answer” session. You are an integral part of this forum, so we hope you bring your questions with you!  Participating in this “no charge” event will provide you with needed information to assist you in implementing your  business decisions and strategies.

Forum will be held at National University, Costa Mesa! Due to capacity issues, we are asking that only Escrow Managers and/or escrow owners attend!  MORE INFORMATION WILL FOLLOW!

 


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Audits – DRE: Surviving the Audit

In the school of in-house escrows, Department of Real Estate (DRE) audits are the final exams! Learn from a former DRE Investigator what you need to know about DRE Audits; from what a DRE audit will cover, the best ways to prepare, how you will be evaluated, and the tips needed to pass these regulatory inspections.  

This class will cover the following topics:

  • Overview of DRE inspections; difference between broker office surveys and audits
  • Asking the right questions before, during, and after the audit
  • Identification of the items and records subject to DRE inspection
  • Suggestions on how to prepare your brokerage for a successful audit***
  • Evaluating your compliance and tips on correcting regulatory issues
  • Understanding the DRE non-compliance summary and post-audit "to do" tips
  • When to contact an Attorney or DRE regarding issues relative to the audit in process

 


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Basic Escrow – Opening to Closing The File

Our extensive “Basic Escrow” workshop establishes the foundation for understanding “escrow” and lays the ground work for future training as needed. This class covers many aspects of escrow with a focus on the resale escrow. Our workshop covers industry terminology, “tips & techniques” on a variety of subjects; working through “red flags”, understanding Pre Lim and Title reports; opening an escrow; confidentiality, being a neutral third party, and more! Extensive material, handouts and templates are provided.

  • Industry Terminology/Acronyms
  • Escrow – Purpose: Buyer/Seller/Lender/Escrow Roles
  • Escrow Risk Management – Recognizing the “Red Flags”
  • Opening Escrow & Preparation of Escrow Instructions
  • Using the C.A.R. contract; Understanding Your General Provisions
  • Sale & Refinance Escrows – Notes, Deeds and Other Documentation
  • Ordering Demands – Sub Escrow
  • Title Insurance – Purpose and Types of Policies; Prelims – Identifying “red flags”
  • Documentary Transfer Tax, Prorations and Balancing the File (an introduction)
  • P.C.O.R. requirements and forms!


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Branding - Growing Your Business & Personal Brand

In this workshop, conducted by Jennifer Felten, Esq. (RE LAW APC), you will learn how everything you do connects to who you and your company are, your image and how you are perceived in the marketplace. Branding provides the competitive advantage. Learn how Jennifer built her Company through “branding”. Workshop will be conducted in West Lake Village at Jennifer Felten’s office training room.

  • What is Branding? Why Brand? Benefits?
  • Creating Customer Trust, Awareness & Attachment to You/Your Company
  • Creating a Top Client List/Prospect List and Engaging Them
  • Creating a Laser Talk/Storytelling
  • Creating and Maintaining a Professional Website
  • Monthly Marketing Plan/Public Relations & Social Media Campaigns
  • Signature Event
  • Client-Centered Office
  • Professional Image
  • Thank You System


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Brokerage (DRE) Side of Real Estate Business

When you run a real estate brokerage, there are several areas of compliance that a responsible broker must properly supervise and ensure are in line with the laws and regulations enforced by the Department of Real Estate (DRE). This class, which is taught by a former DRE Investigator, will focus on the "brokerage" side with respect to licensing, real estate transaction activities and advertising compliance.  

The following topics will be covered:

 

  • Licensing issues and required DRE reporting
  • Transaction file compliance and review
  • Creating an effective transaction file checklist
  • Transaction management and record retention
  • Advertising compliance and first point of contact materials
  • Fictitious business/team name compliance
  • Best practices and tips, along with common mistakes to avoid


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Broker-Controlled Escrows

When it comes to conducting broker-controlled escrows, regulatory compliance is not enough! Learn from a former Escrow Officer and California Bureau of Real Estate Investigator what it takes to stay compliant while implementing industry broker-controlled escrow "best practices".

This class will provide real estate brokers and others with a fundamental road map to managing their in-house escrows; avoiding common mistakes, staying out of regulatory trouble and protecting themselves from a myriad of potential liabilities.

The following topics will be covered:

  • RE Brokers operating under the Escrow Law exemption; licensing and advertising
  • Staffing and employment contracts
  • Broker supervision, "best practices" policies and procedures
  • Required disclosures (e.g., common ownership, financial benefits, fees)
  • Escrow fees; management software systems & retention of records .
  • Fidelity bonds and related insurance
  • Trust Account set-up, required records, "best practices" policies and procedures
  • California Bureau of Real Estate - prohibitive practices
  • Unlawful incentives and​ kickback schemes in the escrow industry
  • Protocols which may protect the broker from administrative, civil and/or criminal liability and much more!


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Building a Championship Team

This workshop is for everyone who is interested in building a championship team, and/or being a part of such a team. In this workshop, with supporting activities, you will learn:

  • What Makes a Championship Team
  • The Importance of Shared Values
  • The Importance of One Team, One Mission
  • Intrapreneurial Spirit (not a misspelled word)
  • Creating a Roadmap to being a Champion
  • Working with Others – Pluses/Minuses
  • Creating a Personal & Team Commitment
  • Getting Involved/Staying Involved
  • What Great Individuals and Team’s Excel At Doing
  • Job Satisfiers – YOU might be Surprised
  • Personality/Behavioral Styles – Understanding & Working with Each
  • And a lot more!


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Bulk Sale I

FREE after class support!

This class starts with the basics.  What is a Bulk Sale escrow?  What escrow processing differentiates it from residential?From Commercial Escrow?  What are the commonly used documents in a Bulk Sale escrow? Where do you start?  What do you do?  What about Publishing? Working with outside Agencies?

In easy to understand language, this class will provide you with your foundation to begin processing Bulk Sale Escrows with confidence!

Among the many things covered will be:

  • Steps in Processing the Bulk Sale Escrow
  • Information Needed to Open the Escrow
  • Commonly used Bulk Sale Escrow Documents
  • Tax Liens and Judgment Searches
  • Publishing and Filing of Notices, Transfers, Fictitious Business Names.
  • What “timelines” do you need to know!
  • Recognizing and Dealing with Bulk Sale “Red Flags”
  • Working with Alcohol Beverage Control and Other Agencies
  • Managing the Process – Start to Finish!!
  • Sourcing Bulk Sale Escrow Business!
Excellent supporting material (manual) is provided!

Subject to availability, one or more guest speakers will address the attendees and provide additional handout material. FREE after class support!


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Bulk Sale II

This specialty escrow class provides in-depth instruction on the Bulk Sale escrow process and is a continuation to the previously held “Bulk Sale I” class.   This class will focus on the more complex aspects of the Bulk Sale process.

Our class will also focus on Bulk Sale escrows where liquor licensing issues are part of the escrow process. Our special guest speaker will spend time for a thorough review of how to process and manage these escrows, PLUS how to effectively work with your ABC Licensing agency. He will provide extensive hand out material.

The instructor’s goal, recognizing that the very first bulk sale you may process could involve a liquor license transfer, a cash short closing, or other similar situations has developed this program to be able to spend more class time with you in developing key aspects and understanding about the bulk sale escrow.

You will learn about:

  • The different Laws that affect Bulk Sale and Liquor License escrows!
  • Recognizing “Red Flags” Early & Throughout Your Escrow!
  • Alcohol Beverage Control Tips & Nuances To Move Your Escrow Forward!
  • Processing the Real Property and Bulk Sale combo!
  • Completing the Paperwork & Different Types of Notice Requirements!
  • Processing Tax Clearances and Claims!
  • Handling the Cash Short Closing!
  • Holding funds at closing!  Release of funds!
  • And much, much more!      
You will receive an extensive and comprehensive manual of Bulk Sale escrow worksheets, hand-outs and other material to use while processing your Bulk Sale Escrows.

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Bulk Sale II - Half Day Workshop

This specialty escrow class provides in-depth instruction on the Bulk Sale escrow process and is a continuation to the previously held “Bulk Sale I” class. This class will focus on the more complex aspects of the Bulk Sale process.

Our class will also focus on Bulk Sale escrows where liquor licensing issues are part of the escrow process.

You will learn about:

  • The different Laws that affect Bulk Sale and Liquor License escrows!
  • Recognizing “Red Flags” Early & Throughout Your Escrow!
  • Alcohol Beverage Control Tips & Nuances To Move Your Escrow Forward!
  • ABC Forms
  • Handling the Cash Short Closing!
  • Holding funds at closing! Release of funds!
  • And much, much more!
          
You will receive an extensive and comprehensive manual of Bulk Sale escrow worksheets, hand-outs and other material to use while processing your Bulk Sale Escrows.

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Business Management – Financial Aspects/Best Practices

Our industry first (E.L.M.S.) Escrow Leadership/Management School once again offers a “Business Management” workshop, focusing on the financial aspects & business best practices you should consider.

This workshop is conducted by Michael Haas, CPA (Morton Alan Haas & Company), a well-known and highly respected industry “escrow” CPA and an annual speaker at CEA Conferences, Regional Escrow Associations dinners and an instructor for “The Escrow Training Institute”.

Who should attend: Escrow Officers, Managers, Escrow Business Owners, individuals considering opening an escrow operation, and those who want to learn more about business management and what you need to know to enhance your success!

In this workshop, you will learn:

 

 

Business Planning & Marketing – 2019

Are you ready for a year of more CHANGE and more compliance? New procedures? Training and development? Hiring? Maximizing growth opportunities? Exceeding Operational objectives? BRING a Team Member at no additional charge. Two for one tuition!

“If you don’t know where you are going, any road will do!”       C.S. Lewis

Market dynamics continue to change! Have you done the necessary planning (personal & business) for true success?This workshop provides you with a VERY workable roadmap to see where you have been, where you are going and how you are going to get there!

This class is for those individuals/companies that want to PLAN for the future to ensure a greater likelihood of meeting and exceeding their 2019 objectives.

This workshop is designed for the small, medium and large escrow operation and can be used for personal career planning too! Start the year off right!

You will be provided with the tools and templates to help you complete the necessary planning, ask the right questions, and develop a workable plan with action steps. You will begin to develop your own plan within the workshop.

You will learn about:

  • Create & Implement a Workable Step by Step Plan (business/personal)!
  • Use Business Planning as a Team Building Tool! GREAT exercise for Teams!
  • Enhance Employee (Team) Engagement in all Facets of the Business!
  • Eliminate Major Mistakes Companies Make in Business Planning!***
  • Have Everyone “Marching to the Same Drum!”
  • Use Planning Tools to Help You, Your Team and Your Company Succeed!*
  • Maximize Strengths; Identify Current Challenges & Eliminate Roadblocks!
  • Measure Results!
  • And More!

 

 

CFPB & TILA/RESPA Integrated Disclosure

Our workshop, preparing you for “now” and for August 1, 2015 will cover what you need to know and do relative to the changes the CFPB has implemented.

The extensive training manual, which you will receive, is currently under development. The actual workshop will cover:

  • Rules & Regulations
  • RESPA Enforcement
  • Preparing for Change In Advance of the Change (August 1, 2015)
  • Transitioning from HUD to TILA/RESPA-Cross Over Period
  • Guide to the Loan Estimate and Closing Disclosure Forms
  • Mandated Time Requirements
  • Tolerance Violations and Other Compliance Requirements
  • Implementation Concerns/Business Issues
  • Open Discussion



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Choices - Career Builder

This workshop has been developed for staff support positions and is designed to assist the attendee in their respective career.

This workshop, with VERY low tuition, has been designed and developed ONLY for Receptionists, Escrow Assistants, Transaction Coordinators and other support staff with less than THREE (3) years in the industry. Our unique CAREER DEVELOPMENT workshop will focus on a variety of ways to build and enhance the attendee’s personal career and value, both for themselves and for their company.

In this workshop we will cover:

  • What it means to be a “true” escrow professional!

  • Adding Value to Yourself AND Your Company!

  • Investing in YOUR future!

  • Assessing your Skills! – Personal Assessment (confidential)

  • Being in the “game”, not “on the sidelines”!

  • Managing Expectations – Four C’s of Career Success!

  • Creating a Plan; Managing Your Plan!

  • Habits of Highly Effective Escrow Professionals!!



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Commercial Escrow I

This class qualifies for C.E.A. approved Professional Designation Credits! Want to diversify your business now, before the market changes? Or have you done a little commercial work here and there but didn’t feel secure in your knowledge? If you are looking to add commercial escrows to your book of business or you want to sharpen your commercial expertise this class is for you.

This workshop will cover:

  • The biggest differences between residential and commercial escrow
  • Common misconceptions about commercial  transactions
  • The three most common types of commercial contracts
  • The different players commonly involved in commercial transactions & how to work with them
  • Tips on how to anticipate what may happen during your commercial escrows
  • Identifying “RED FLAGS” that can derail or delay your Escrow
  • Valuable everyday tools for processing your commercial escrows
  • Managing the Process/Staying On Top



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Commercial Escrow II

This class has been recently revised and updated! The class qualifies for 6 PD Credits

The Instructor (Commercial Escrow Officer) has over 25 years of commercial escrow experience and works for a Company, managing their commercial escrow operations. He is past president of the Orange County Escrow Association and holds CEA Professional designations of Certified Escrow Officer, Certified Senior Escrow Officer and Certified Escrow Instructor. The primary focus of this class will be to add to the Commercial Escrow I curriculum by learning more complex Commercial Escrows and how to audit a commercial escrow file in anticipation of a pending closing. The class will also cover the following topics:

  • Review of attorney-drawn purchases and sale agreement!
  • Reviewing and complying with the closing instructions!
  • Prorations!
  • The Title Officer Authority Check Lists!
  • An overview of out-of-state, multi-site/multi state transactions!
  • And so much more!


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Compliance Best Practices – Fraud/Security/Privacy

This class, conducted by topic experts, will focus on compliance related “best practices” for the escrow industry. What you need to know, do and set in place to prevent these criminal acts against you and your company!

Current scams perpetuated on escrow companies, banks and other industry entities will be discussed in detail. How they did it, how it could have been prevented and what was the outcome.

We will cover:

  • Fraud in the escrow file - $325,000 taken from Trust Account; escrow company sued for the loss
  • Fraud in the escrow office - $365,000 taken and surprisingly how they were caught
  • Fraud outside the escrow office - $465,000 stolen by unauthorized outgoing wires
  • Escrow company loses $1.5 million – per the DBO, “safeguards not followed”.
  • Ways and means the “crooks” are successful
  • 7 Critical Cybersecurity Protections Escrow Companies should have in place
  • Countering data breach lawsuits and compliance penalties
  • Firewalls & anti –virus software provide “false sense of security”
  • How mobile phones & cloud applications are jeopardizing company data security
  • How to avoid being a “sitting duck” for cybercriminals
  • Steps to protect your company/staff.
  • And certainly a lot more

You will learn proven strategies to help greatly reduce the probability of fraud.  Add this information to your “Best Practices – Fraud Prevention” documentation.


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Creating Escrow C.E.O's

Several segments of this workshop were presented at the 2011 Annual CEA Conference, acknowledging that exceptional customer service is the GREAT differentiator between Escrow companies.

Experience a one-day, action filled customer service workshop!  This class is in partnership with Customer Focus, Inc., a world wide Customer Service training company. Over 300 individuals within the Southern California Escrow industry have completed this workshop. Workshop includes exceptional supporting material.

While having fun in this workshop, gain the skills, tools, and strategies to:

  • Create memorable customer experiences and life-long loyal customers!
  • Prevent customer dissatisfaction and complaints before they occur!
  • Effectively manage Escrow related customer complaints & challenging requests!

(“Real” escrow issues/scenarios will be covered, plus bring your own list)

  • Exceed customer expectations by addressing the customer need to feel respected, special and unique!
  • Resolve differences, reduce conflicts, negotiate solutions!
  • Create a new level of customer service teamwork with co-workers!
  • Go the Extra Mile (GEM) in exceeding customer expectations!

Tuition includes exceptional workbook, toolkit and job aids to positively impact customer service back in the “real” world of escrow.



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Escrow Documents & Amendments

During this class you will review and discuss a variety of basic escrow Documents and Amendments to the escrow. This class can be used as a “refresher” course or is ideal for the newer employee who is unfamiliar or has had limited exposure in completing escrow documents and/or amendments.     Excellent and abundant escrow documentation samples are provided each participant for later reference.  Learn about:

  • Commonly used escrow documents
  • How to examine and take action on the sale escrows Prelim
  • The Differences between Grant & Quit Claim Deeds
  • Use of Affidavit – Death of Joint Tenant
  • PCOR Requirements
  • Subordinate Agreement
  • Power of Attorney-General and Special
  • Requests for Notice of Default; Substitution of Trustee and Full Reconveyance
  • How to Write Amendments to Your Escrow
  • And Substantially More! Great reference material provided.

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Escrow Documents/Amendments & Prorations

This class will combine our Escrow Documents & Prorations class!

Escrow Documents & Amendments
During this class you will review and discuss a variety of basic escrow Documents and Amendments to the escrow. This class can be used as a “refresher” course or is ideal for the newer employee who is unfamiliar or has had limited exposure in completing escrow documents and/or amendments. Excellent and abundant escrow documentation samples are provided each participant for later reference. Learn about:

  • Commonly used escrow documents
  • How to examine and take action on the sale escrows Prelim
  • The Differences between Grant & Quit Claim Deeds
  • Use of Affidavit – Death of Joint Tenant
  • PCOR Requirements
  • Subordinate Agreement
  • Power of Attorney-General and Special
  • Requests for Notice of Default; Substitution of Trustee and Full Reconveyance
  • How to Write Amendments to Your Escrow


Prorations & Doc Tax
Bring Hand Held calculator to class! In this portion of the class we will cover:

  • Completing the calculations for “Doc Tax”
  • Recognizing Important tax dates and deadlines
  • Understanding “Prorations” – what it is/how it works!
  • In class computing of various prorations!

You WILL walk out of the class understanding how you manually complete prorations.

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Preventing Escrow Fraud                         

Conducted by Chris Pruitt of Recon Works and Ray Moody, VP City National Bank, hear from the experts on what you need to know, what you need to do to protect yourself and your company from fraud.

Learn about the current scams perpetuated on escrow companies, banks and other industry entities and preventive measures needed to eliminate fraud possibilities.

Not too long ago- O.C. Escrow Company loses $1.5 million to escrow fraud. Procedures/safeguards not followed, per the DBO See other examples below!


Many escrow companies have been victimized by fraud in the past, paying a heavy price because of their lack of education and preparedness. Is this something your Company can afford? Probably not!

Common denominator? In part, lack of training, proper internal controls in place, and the misguided belief “it can’t happen to me!” How can you implement controls to reduce your risk?

In this class you will learn how fraud with the public’s funds occurs with the escrow file and inside and outside of your escrow office. What “bankers” are seeing and what is becoming more prevalent.

We will discuss the most common types of public fraud involving:

  1. Current E MAIL scams/pass words/”tricks” scammers use

  2. Cyber Fraud – never ending schemes to defraud

  3. Thieves watching real estate sales transactions activity as gateway

  4. Altered closing statements

  5. Funds held during escrow

  6. Falsified checks, receipts, and fee transfers/replacement checks to same payee

  7. Outstanding checks and closed files with balances

  8. Falsifying trust account bank reconciliations/forged checks

  9. Outgoing wires (software virus infections to your computer)

  10. Red flags

You will learn proven procedures and Industry “BEST PRACTICES” to greatly reduce and hopefully eliminate the probability of fraud. “Best Practices” hand-out provided with other material.


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RESPA – Complying with the Regulations & Rules

Want to stay in compliance? Confused about what you can/cannot do under RESPA Guidelines? Meet with Jennifer Felten, Esq. – RE LAW APC for an in depth discussion and exchange of information;

  • Marketing Limitations under RESPA & California Law!
  • RESPA – Section 8 – Rules & Penalties!
  • Recent Events Revolving Around RESPA violations!
  • DBO’s Key Focus Areas; Your competition and More!
  • What is Value?  Donuts?  Pens?  Open House? & More!
  • RESPA Exceptions! Yes, There are Some!
  • Social Media – A New Era. What is Acceptable and Not!
  • Managing the Risk, Financial & Otherwise!
  • When to Contact an Escrow Attorney!

Bring your questions!

 

Selection, Interviewing & On-Boarding

Learn from an expert with extensive experience in all three of the above hiring disciplines, working successfully with a small company to a large corporation with 750+ branch locations.

You will learn about Employee Selection; proven professional interview skills training; and successful "On Boarding" activities that build your team and future employee engagement.

Selection

  • Using the B.E.S.T. model in candidate selection
  • Using Candidate Assessment tools (provided in class)
  • Zeroing in on the "right" candidate - Score Card
  • Importance of Cultural Fit (most often forgotten)

Professional Interviewing Skills

  • Keys to Success/Reasons for Failure
  • Preparation/Execution/Evaluation Process - Things you must do
  • Use of Interview Worksheets & Other Tools (provided in class)
  • Understand and Utilization of the "Value Proposition"
  • Quickly Spotting and Eliminating the "BSer"
  • Creating Early Candidate "Knock Out" questions
  • Numerous Escrow/Non Escrow Interview Question Samples (take home)
  • Expectations - Company's & Candidates

On-Boarding

  • Critical On-Boarding Practices - Setting the Stage
  • Sharing Best Practices - What Other Companies are Doing
  • When/Where/Why On-Boarding can Fail
  • Expectations (Group Discussion)
  • Team Building/Employee Engagement Activities
  • Group Activity - On Boarding

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Foreclosures, Short Sales and more!

In this dynamic Real Estate market, short-sales are a fact of life. What a fantastic opportunity to learn from an industry expert in the field of short-sales. During this class you will learn:

  • What is a Short-Sale?
  • What is the role of the lender and the Escrow Officer?
  • How to get ahead and impress your customers.
  • How to successfully process a short-sale.
  • Identifying “Red Flags” upfront!
  • Common obstacles and effective remedies
  • Learn the lingo and language of the “short sale”.
  • Red flags and green dollars!
  • What every Escrow Officer should know about a short-sale.
  • Commonly used phrases and much more!

In some locations, Short Sales represent 25% of escrow business, while in other areas of Southern California they represent a multiple (2 or 3 times or more) of total business.

Special Bonus: Each student will receive a handbook, support material and bonus information about the use of lender processing platforms such as Equator.

In the Foreclosure portion of the class you will learn about:

  • How to process the Foreclosure!
  • The important time frames you must know!
  • Processing the Ordering of Demands!
  • Working with the Trustee!
  • Debtor rights!
  • Using the Notice of Default Purchase Agreement Contract!
  • Understanding Consumer Protection Laws!
  • Understand Seller’s additional rights under the Contract!
  • Who completes the Contract and Why!
  • And much more!

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Preventing Fraud

Conducted by Chris Pruitt of Recon Works and Glenn Garrity, retired law enforcement officer, here from the experts on what you need to know, what you need to do and current scams perpetuated on escrow companies, banks and other industry entities.             

July 2013 – O.C. Escrow Company loses $1.5 million to escrow fraud. Procedures/safeguards not followed, per the DBO See other examples below!

Many escrow companies have been victimized by fraud in the past, paying a heavy price because of their lack of education and preparedness. Some real life examples in escrow offices:

1) An independent escrow has $465,000 stolen and almost closes it’s doors due to wire fraud
2) An independent escrow has over $350,000 stolen, when stolen refund checks are discovered missing.
3) And there are certainly a lot more “tales” to tell!

Is this something your Company can afford? Probably not!

Common denominator? In part, lack of training, proper internal controls in place, and
the misguided belief “it can’t happen to me!” How can you implement controls to reduce your risk?

In this class you will learn how fraud with the public’s funds occurs with the escrow file and inside and  outside of your escrow office.

We will discuss the most common types of public fraud involving:

  • Current E MAIL scams/cyber thieves/pass words
  • Thieves watching real estate sales transactions activity as gateway
  • Altered closing statements
  • Funds held during escrow
  • Falsified checks, receipts, and fee transfers
  • Outstanding checks and closed files with balances
  • Falsifying trust account bank reconciliations/forged checks
  • Replacement checks to the same payee
  • Outgoing wires (software virus infections to your computer)
  • Three types of fraudulent IDs and how to recognize
  • Six elements of a bona fide ID
  • Red flags

 

You will learn proven procedures and strategies to help greatly reduce the probability of fraud. FREE AFTER CLASS SUPPORT PROVIDED!
 
 
Funding Closing and Balancing the File

Build confidence in your ability to fund, close and balance your file!

This class focuses entirely on the “funding, balancing and closing of the file” activities. In addition, working with Prorations will be a part of this workshop. Each process will be discussed and covered in depth.

Participants will be involved and learn more about:

  • Completing the Estimated Statement!
  • Completing the Final Statement!
  • Ensuring that all Escrow Instructions have been followed!
  • Ensuring that all Lender Instructions have been followed!
  • Handling discrepancies!
  • Identifying “Red Flags” early!
  • Balancing the Title charges!
  • Balancing the Checks & Receipts!
  • Identifying/correcting “out of balance” situations!
  • Effectively managing the process!
REMOVE your frustration in completing “manual” escrow calculations! Learn how to explain your Proration calculation to your customer. You will learn:
  • How to compute the “Doc Tax” for several amounts!
  • How to complete a variety of proration scenarios!
  • Recognize important tax dates and deadlines you must meet!
 

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HR For California Employers – Rules, Regs & Law (2017-2018)

In this half day workshop, Attorney Paul Donsback, Esq., will provide you with information you MUST know, as it relates to new and existing California and Federal HR laws. Discussion areas will include:

  • Hiring/Interviewing – some of the rules/law have changed!
  • Maintaining/Retaining Mandated Employee Records & Forms
  • Paying Employees
  • Over time – Exempt vs Non Exempt
  • Preventing Potential Employee Claims (Discrimination/Harassment/Etc.)
  • Minimum Compliance Requirements
  • Benefits – Vacation, FMLA, Sick Pay
  • Employee Discipline – Warning to Termination (Steps to follow)
  • Recommended Handbook Policies
  • When to Seek Professional H.R.Counsel
  • And Much More!

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HR law - Wage and Hour Compensation

Are you/Company in compliance with the 2018 California/Federal Wage & Hour and Compensation Laws? Compensation? Classification? How you handle breaks? Overtime? Bonuses? Commissions and more?

Few are experts! Our expert is Paul Donsback, Esq (Advocus Law Group), who will continue our December workshop in depth discussion. Questions were “flying” in December. A workshop you don’t want to miss!.

California/Federal Wage & Hour & Compensation Laws – 2018 

  • State & Federal Minimum Wage Laws
  • State Minimum Wage Amount 2018-2020
  • Exempt & Non Exempt Wage Classification Requirements
  • Minimum Annual Exempt Salary
    -
    Under 25 employees

    - 26 & over employees
  • Overtime Pay
  • Commission Rules & Regs
  • Paying of Bonuses
  • Other Forms of Compensation
  • Penalties for Non Compliance
  • Pre-employment – VIOLATION - Gathering Salary History from Applicant
  • Breaks
    - Handling the person who doesn’t want a break/lunch
    - Rest
    - Meal Breaks
    - Liability
    - Exceptions

And other relevant information.

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Interview Skills – A Performance Management Workshop

Portions of this workshop were presented during a past California Escrow Association Annual Conference.

Good hiring practices begin before the interview is even scheduled.  In this workshop participants will learn how to structure and deliver an effective interview; learn about the legal do’s and don’ts when asking questions; understand behavioral and competency based interview questioning; ensure that the prospective hire is a “cultural fit.”; understand “life themes” to aid in the hiring decision making, and much more!

Using a systematic approach, you will learn how to ask the right follow up questions while evaluating the job seeker’s response.  You will learn how to listen for “key words” that truly define what the person is saying and be able to rate their response accordingly. 

Class material will include numerous interview questions and templates to use for your next interview.
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Intro to Holding Escrow

Want to learn about Holding Escrows from an expert?  When and why they are used?

You’re either a professional or a tradesman. A professional learns all he/she can about the various types of escrows so that he/she can better serve the client base and at the same time grow professionally as an escrow expert. Note: This class is one of the most requested workshops by our class participants!

This comprehensive course will introduce the foundational building blocks to holding escrows. You will learn:

  • What the DBO requires for you to participate in “holding escrows”
  • What classifies as a “holding escrow”
  • What happens when you “wing it”
  • What kinds of holding escrows can you do
  • Risk management strategies within the holding environment
  • Escheatment issues
  • How to successfully navigate a “holding escrow”



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Intro to Holding Escrow and Personal Property Escrow

Want to learn about Holding Escrows and Personal Property Escrows from an expert?  When and why they are used?

Holding Escrows

You’re either a professional or a tradesman. A professional learns all he/she can about the various types of escrows so that he/she can better serve the client base and at the same time grow professionally as an escrow expert.

This extremely comprehensive course will introduce the foundational building blocks to holding escrows. You will learn:

  • What the DBO requires for you to participate in “holding escrows”
  • What classifies as a “holding escrow”
  • What happens when you “wing it”
  • What kinds of holding escrows can you do
  • Risk management strategies within the holding environment
  • Escheatment issues
  • How to successfully navigate a “holding escrow”

This workshop is the mandatory prerequisite to Holding Escrows & Personal Property Escrow II (a more advanced workshop), which will be scheduled later in the year.

Personal Property Escrow

Our Personal Property Escrow workshop is conducted in conjunction with Holding Escrows.

In this half day portion of the workshop, we will be focusing on the particulars of personal property escrow as it relates to the sale of jewelry, artwork, software, film syndications, inventories, businesses without owned Real Estate or ABC, chattel, etc. Add to your escrow service offerings!

By the end of class, you will learn about:

  • When and how Personal Property Escrows are used
  • Differences between Personal Property Escrows and Residential Escrows
  • Personal Property Escrow Forms and Documents/Purpose and Use
  • Red Flags that can stall your escrow from closing
  • Managing the process and more!

Exceptional Material for both subjects is included, in addition to any hand-outs!

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Law-Business Principles & Practices

This half day workshop will provide attendees with information and knowledge they can use as it relates to the business principles, practices, strategies and Legal requirements that should be adhered to in operating and managing any escrow business entity. Focus is on providing information primarily to the Independent Escrow Company (DBO) and Broker Owned Escrow Company (BRE).

Topics of discussion:

  • Setting Appropriate Escrow Fees & Discounts
  • Marketing (RESPA Considerations)
  • Managing the Escrow Office
  • Insurance Requirements & Recommendations
  • Taxes and Licensing
  • Employment Management
  • File Management & Privacy Act
  • Surviving an Audit
  • Knowing When You Need an Attorney (case scenarios)
  • Understanding the Important Elements Required When Drafting Escrow Documents
  • CFPB/DBO Updates
  • Q and A – bring your questions! 


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Lenders Instructions

In this workshop, you will learn all about Lender’s Instructions “in the age of TRID” and their importance to your escrow. What happens and what liability exists (to you and your Company) when the underlying Instructions are NOT followed to the letter!

We will cover:

  • What are Lender’s Instructions? There purpose and use?
  • What are the quick review ” tips and techniques” escrow professionals use!
  • Understanding the implications of a poorly written instruction (legal or policy)!
  • Addressing valid and invalid instructions.
  • Vetting, Lender Push-Back.
  • The potential legal liability YOU create when signing the Lender’s Instructions, agreeing to the conditions within!
  • Recognizing that all Lender’s Instructions, even from the same Lender, may vary!
  • What Lenders can do if instructions are not followed. You signed them!
  • Fannie Mae/Freddy Mac requirements!<50c>
  • Understanding when to say “NO” – when backing away is in your best interest!
  • TRID Impact

In group discussion, we will discuss various Instructions from a variety of Lender’s, including the MAJOR Lending groups. If you wish, bring a set of Lender’s Instructions from your office to class for discussion.

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Loan Documents & Loan Closing

This class is ideal for the escrow, mortgage and real estate person who wants to learn more about loan documentation and the loan closing process.  This detailed and information packed class, accompanied by an extensive manual, will focus on:

  • Loan Documentation (Refi & Sale)
  • Purpose and Use – Conventional, FHA and VA Loan Documentation
  • Preparing and Completing the Loan Package
  • Preparing Yourself, Your Documents and Your Customer for the Loan Closing
  • Closing Instructions
  • Riders – Adjustable, Planned Unit Development, Condominium, Balloon Loan
  • Tips and Techniques on Closing the Loan
  • Personal Responsibilities & Legal Requirements (Including HUD-1; RESPA, etc.)
  • Answering Customer Questions; Managing Closing Problems and/or Disputes
  • Practice Session in Closing the Loan (Primary Loan Documents)
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FIRPTA, 1099's and Trusts

Conducted by Michael Haas, CPA (Morton Alan Haas & Co), this workshop will cover what you need to know about FIRPTA real estate withholding & compliance, 1099’s, as well as TRUSTS. Michael is a “in demand” annual speaker at the CEA Conference, Regional