Below is a complete list of courses that will offer to our students. For any questions concerning class content please feel free to call us at 949-589-1460.

CLASSES A through F below

A.I.T.D./Assumptions/Subject to Transactions

ALL INCLUSIVE NOTES AND TRUST DEEDS (A.I.T.D.)

Our real estate market is constantly changing and we must keep up in order to ensure that we retain our existing business but also encourage new business. In this portion of the class you will learn the how to process an escrow where a new AITD is created. Here are just a few of the topics we’ll cover:

  • How to prepare these more complex documents and escrow instructions
  • When and why this type of transaction is beneficial to principals
  • What additional and crucial information you will need prior to processing an escrow
  • What to do with impound accounts, pass throughs, hazard insurance
  • How to process payoffs and reconveyances
  • When to say “no” to processing this escrow
  • And much, much more!

This portion of the class is appropriate as a refresher for experienced escrow officers as well as those new to working with notes and trust deeds.

ASSUMPTION AGREEMENTS

In this portion of the class, you will learn about Assumption Agreements. While not always used in every market, Assumption Agreements is something you need to know.
You will learn:

  • What is an Assumption?
  • When Assumptions make sense to transact
  • Required Documentation and what it means
  • Title Insurance “things to know”
  • Watching/reacting to “red flags”

SUBJECT-TO TRANSACTIONS

A rarity in a good marketplace, this transaction type is something every Escrow Officer should have in their tool belt of knowledge. A commonplace within the commercial real estate community, learn everything you need to know to successfully process a “subject to” transfer. Instruction will also include:

  • Common pitfalls to avoid
  • Legitimacy of this transaction type and repercussions for the Buyer/Seller
  • Why go “subject-to” instead of utilizing an AITD or Assumption?
  • Title Insurance concerns
  • Pro’s vs. Cons
  • How to prepare your documents and much more!

Advanced Holding Escrow


Are you looking to take your business to the next level? In Advance Holding, we will be taking an in-depth look at the complex holding transaction involving litigation, legal settlements, Visa Programs and much more! As an added bonus; you will be taught how to construct a closing statement from scratch!

In advanced holding you will learn about the following programs:

  • EB-5 Visa Programs
  • E-2 Visas
  • Lis Pendens holdings
  • Judgments
  • Rent Escrow Account Program (REAP)
  • Settlement Agreements/Arbitration Awards

ALTA/EIC Best Practices, Policies & Procedures

“Does the world end on August 15th, 2015?”

We don’t have a crystal ball, but we are betting escrow life will continue, perhaps with some change, but change CAN be beneficial to your Company, your Team, your Customers and our Industry!

Join our Panel (Jeffrey Behm, Behm & Company; Jennifer Felton, Esq. Hershorin & Henry, LLP -Law Group; Aaron Lloyd, President, Sunset One Escrow and instructor for The Escrow Training Institute) for a lively discussion that we hope includes you!

This FREE Panel led forum, will provide a comprehensive review of:

  • ALTA’s Best Practices
  • EIC’s – Model of Policies & Procedures
  • What You Need to Know/What Changes May Occur
  • How to Prepare – Next Steps!

Our Mission is to provide an inter-active forum for the exchange of ideas and beliefs as it relates to increased regulation within the escrow and title industry. We wish to inform our audience and address their issues and concerns as it relates to this topic.

We hope our Software partners will be able to attend and will be invited!

Our Panel will hold an open “question & answer” session. You are an integral part of this forum, so we hope you bring your questions with you!  Participating in this “no charge” event will provide you with needed information to assist you in implementing your  business decisions and strategies.

Forum will be held at National University, Costa Mesa! Due to capacity issues, we are asking that only Escrow Managers and/or escrow owners attend!  MORE INFORMATION WILL FOLLOW!

Basic Escrow – Opening to Closing The File

Our extensive “Basic Escrow” workshop establishes the foundation for understanding “escrow” and lays the ground work for future training as needed. This class covers many aspects of escrow with a focus on the resale escrow. Our workshop covers industry terminology, “tips & techniques” on a variety of subjects; working through “red flags”, understanding Pre Lim and Title reports; opening an escrow; confidentiality, being a neutral third party, and more! Extensive material, handouts and templates are provided.

  • Industry Terminology/Acronyms
  • Escrow – Purpose: Buyer/Seller/Lender/Escrow Roles
  • Escrow Risk Management – Recognizing the “Red Flags”
  • Opening Escrow & Preparation of Escrow Instructions
  • Using the C.A.R. contract; Understanding Your General Provisions
  • Sale & Refinance Escrows – Notes, Deeds and Other Documentation
  • Ordering Demands – Sub Escrow
  • Title Insurance – Purpose and Types of Policies; Prelims – Identifying “red flags”
  • Documentary Transfer Tax, Prorations and Balancing the File (an introduction)
  • P.C.O.R. requirements and forms!

Brokerage (DRE) Side of Real Estate Business

When you run a real estate brokerage, there are several areas of compliance that a responsible broker must properly supervise and ensure are in line with the laws and regulations enforced by the Department of Real Estate (DRE). This class, which is taught by a former DRE Investigator, will focus on the “brokerage” side with respect to licensing, real estate transaction activities and advertising compliance.

The following topics will be covered:

  • Licensing issues and required DRE reporting
  • Transaction file compliance and review
  • Creating an effective transaction file checklist
  • Transaction management and record retention
  • Advertising compliance and first point of contact materials
  • Fictitious business/team name compliance
  • Best practices and tips, along with common mistakes to avoid

DRE-Managing Escrow Operations

This class was formerly titled “Broker Controlled Escrows”

When it comes to conducting broker-controlled escrows, regulatory compliance is not enough! Learn from a former Escrow Officer and California Bureau of Real Estate Investigator what it takes to stay compliant while implementing industry broker-controlled escrow “best practices”.

This class will provide real estate brokers and others with a fundamental road map to managing their in-house escrows; avoiding common mistakes, staying out of regulatory trouble and protecting themselves from a myriad of potential liabilities.

The following topics will be covered:

  • RE Brokers operating under the Escrow Law exemption; licensing and advertising
  • Staffing and employment contracts
  • Broker supervision, “best practices” policies and procedures
  • Required disclosures (e.g., common ownership, financial benefits, fees)
  • Escrow fees; management software systems & retention of records
  • Fidelity bonds and related insurance
  • Trust Account set-up, required records, “best practices” policies and procedures
  • California Bureau of Real Estate – prohibitive practices
  • Unlawful incentives and​ kickback schemes in the escrow industry
  • Protocols which may protect the broker from administrative, civil and/or criminal liability and much more!

DRE-Keys To Supervision

When it comes to DRE investigations and prosecutions of real estate licensees, one of the major areas of focus is always broker supervision. Many managing brokers have different perspectives on what it means to properly supervise their operations and salesforce, and for better or worse, these theories and practices are tested and evaluated by the DRE every day. Please don’t wait to find out how you will be evaluated by the DRE, enroll in this class to invest in your regulatory success now, and learn the fundamental keys to Broker Supervision .

This new class, taught by real estate compliance expert/consultant and former DRE Special Investigator Summer Goralik, will cover everything you need to know about DRE-required broker supervision and the establishment of office policies and procedures. Specifically, this class will cover the following:

  • Management and supervision in the area of transactions, advertising, trust funding handling, file storage and retention, sales activities, reporting, training, and licensing matters
  • Management and supervision over in-house escrows and property management divisions
  • How to develop and enforce policies, procedures, rules and systems [e.g., create an office policy manual]
  • Delegation of supervisory responsibility
  • Understanding major mistakes made by Management/Supervision
  • Tips to help avoid regulatory scrutiny/disciplinary action
  • And so much more!

Building a Championship Team

This workshop is for everyone who is interested in building a championship team, and/or being a part of such a team. In this workshop, with supporting activities, you will learn:

  • What Makes a Championship Team
  • The Importance of Shared Values
  • The Importance of One Team, One Mission
  • Intrapreneurial Spirit (not a misspelled word)
  • Creating a Roadmap to being a Champion
  • Working with Others – Pluses/Minuses
  • Creating a Personal & Team Commitment
  • Getting Involved/Staying Involved
  • What Great Individuals and Team’s Excel At Doing
  • Job Satisfiers – YOU might be Surprised
  • Personality/Behavioral Styles – Understanding & Working with Each
  • And a lot more!

Bulk Sale I

FREE after class support!

This class starts with the basics. What is a Bulk Sale escrow? What escrow processing differentiates it from residential?From Commercial Escrow? What are the commonly used documents in a Bulk Sale escrow? Where do you start? What do you do? What about Publishing? Working with outside Agencies?

In easy to understand language, this class will provide you with your foundation to begin processing Bulk Sale Escrows with confidence!

Among the many things covered will be:

  • Steps in Processing the Bulk Sale Escrow
  • Information Needed to Open the Escrow
  • Commonly used Bulk Sale Escrow Documents
  • Tax Liens and Judgment Searches
  • Publishing and Filing of Notices, Transfers, Fictitious Business Names.
  • What “timelines” do you need to know!
  • Recognizing and Dealing with Bulk Sale “Red Flags”
  • Working with Alcohol Beverage Control and Other Agencies
  • Managing the Process – Start to Finish!!
  • Sourcing Bulk Sale Escrow Business!

Excellent supporting material (manual) is provided!

Subject to availability, one or more guest speakers will address the attendees and provide additional handout material. FREE after class support!

Business Branding

In this workshop, conducted by noted escrow attorney, Jennifer Felten, ESQ. (RE LAW APC), you will learn how everything you do connects to who you and your Company are, what you represent, your image and how you are perceived in the market place. Branding (a marketing term) provides the competitive advantage.
Learn how Jennifer built her multi-million dollar Company through “branding”. And, how “branding” builds your personal image and reputation within the escrow/title/real estate industry.

We will discuss:

  • What is Branding? Why Brand? Defining the Benefits
  • Creating Customer Trust, Awareness & Attachment to YOU/YOUR Company
  • Creating a TOP Client List/Prospect List Through Engagement
  • Creating a Laser Talk/Storytelling To Gain Immediate Attention
  • Creating/Maintaining a Professional Website
  • Utilizing a Monthly Marketing Play/Public Relations & Social Media Campaign
  • Staying within RESPA Guidelines
  • Creating a Signature Event/Client Centered Office/Professional Image
  • And so much more!

Bulk Sale II

This specialty escrow class provides in-depth instruction on the Bulk Sale escrow process and is a continuation to the previously held “Bulk Sale I” class. This class will focus on the more complex aspects of the Bulk Sale process.

Our class will also focus on Bulk Sale escrows where liquor licensing issues are part of the escrow process. Our special guest speaker will spend time for a thorough review of how to process and manage these escrows, PLUS how to effectively work with your ABC Licensing agency. He will provide extensive hand out material.

The instructor’s goal, recognizing that the very first bulk sale you may process could involve a liquor license transfer, a cash short closing, or other similar situations has developed this program to be able to spend more class time with you in developing key aspects and understanding about the bulk sale escrow.

You will learn about:

  • The different Laws that affect Bulk Sale and Liquor License escrows!
  • Recognizing “Red Flags” Early & Throughout Your Escrow!
  • Alcohol Beverage Control Tips & Nuances To Move Your Escrow Forward!
  • Processing the Real Property and Bulk Sale combo!
  • Completing the Paperwork & Different Types of Notice Requirements!
  • Processing Tax Clearances and Claims!
  • Handling the Cash Short Closing!
  • Holding funds at closing! Release of funds!
  • And much, much more!
    You will receive an extensive and comprehensive manual of Bulk Sale escrow worksheets, hand-outs and other material to use while processing your Bulk Sale Escrows.

Bulk Sale II – Half Day Workshop

This specialty escrow class provides in-depth instruction on the Bulk Sale escrow process and is a continuation to the previously held “Bulk Sale I” class. This class will focus on the more complex aspects of the Bulk Sale process.

Our class will also focus on Bulk Sale escrows where liquor licensing issues are part of the escrow process.

You will learn about:

  • The different Laws that affect Bulk Sale and Liquor License escrows!
  • Recognizing “Red Flags” Early & Throughout Your Escrow!
  • Alcohol Beverage Control Tips & Nuances To Move Your Escrow Forward!
  • ABC Forms
  • Handling the Cash Short Closing!
  • Holding funds at closing! Release of funds!
  • And much, much more!

    You will receive an extensive and comprehensive manual of Bulk Sale escrow worksheets, hand-outs and other material to use while processing your Bulk Sale Escrows.

Business Management – Financial Aspects/Best Practices

Our industry first (E.L.M.S.) Escrow Leadership/Management School once again offers a “Business Management” workshop, focusing on the financial aspects & business best practices you should consider.

This workshop is conducted by Michael Haas, CPA (Morton Alan Haas & Company), a well-known and highly respected industry “escrow” CPA and an annual speaker at CEA Conferences, Regional Escrow Associations dinners and an instructor for “The Escrow Training Institute”.

Who should attend: Escrow Officers, Managers, Escrow Business Owners, individuals considering opening an escrow operation, and those who want to learn more about business management and what you need to know to enhance your success!

In this workshop, you will learn:

  • Reading and Understanding Financial Statements!
  • Business Red Flags – What they mean!
  • Taking corrective actions when something is going “side ways”!
  • Understanding “cash flow”, “cash vs accrual” and other financial terms!
  • Running an Escrow Business – tips, things to know!
  • Seeking professional assistance
  • And so much more!

Understanding the C.A.R. Contract

C.A.R. (RPA) Contract & Joint Escrow Instructions

Regardless of time within the industry, every-one in escrow needs to be completely familiar with all aspects of the C.A.R. Contract.
During this class, you will undertake an in depth and thorough review of the California Association of Realtors (C.A.R.) contract provisions and requirements. Extensive Manual material!

NOTE: This FOUR hour workshop received EXCEPTIONAL reviews (Instructor, Aaron Lloyd and his material) during our previous classes!

Our class will cover:

  • History and Evolution of the C.A.R. Contract!
  • Understanding the Residential Purchase Agreement & Joint Escrow Instructions!
  • Identifying Escrow’s Duties and Responsibilities under the Contract!
  • Time Line Requirements!
  • “the Notice to Perform”, “Initial Deposit”, “FHA/VA Notice Requirements”, “Contingencies”, “Cancellation/Pre-Cancellation Requirements”, “Appraisals”, “Inspections”, “Home Warranty Coverage”.
  • Underlying Forms!
  • C.A.R. Requirements YOU Must Know!
  • Recognizing What IS and IS NOT Escrow’s Job!
  • And More!

C.A.R. (RPA) Contract (Online Version)

Regardless of time within the industry, every-one in escrow needs to be completely familiar with all aspects of the C.A.R. Contract.
During this class, you will undertake a review of the California Association of Realtors (C.A.R.) contract provisions and requirements.

Our class will cover:

  • Understanding the Residential Purchase Agreement & Joint Escrow Instructions!
  • Identifying Escrow’s Duties and Responsibilities under the Contract!
  • Time Line Requirements!
  • How to prevent escrow fraud internally and externally!
  • “the Notice to Perform”, “Initial Deposit”, “FHA/VA Notice Requirements”, “Contingencies”, “Cancellation/Pre-Cancellation Requirements”, “Appraisals”, “Inspections”, “Home Warranty Coverage”.
    Names.
  • Underlying Forms!
  • C.A.R. Requirements YOU Must Know!
  • And More!

CFPB & TILA/RESPA Integrated Disclosure

Our workshop, preparing you for “now” and for August 1, 2015 will cover what you need to know and do relative to the changes the CFPB has implemented.

The extensive training manual, which you will receive, is currently under development. The actual workshop will cover:

  • Rules & Regulations
  • RESPA Enforcement
  • Preparing for Change In Advance of the Change (August 1, 2015)
  • Transitioning from HUD to TILA/RESPA-Cross Over Period
  • Guide to the Loan Estimate and Closing Disclosure Forms
  • Mandated Time Requirements
  • Tolerance Violations and Other Compliance Requirements
  • Implementation Concerns/Business Issues
  • Open Discussion

Choices – Career Builder

This workshop has been developed for staff support positions and is designed to assist the attendee in their respective career.

This workshop, with VERY low tuition, has been designed and developed for Receptionists, Escrow Assistants, Transaction Coordinators and other support staff with less than THREE (3) years in the industry. Our unique CAREER DEVELOPMENT workshop will focus on a variety of ways to build and enhance the attendee’s personal career and value, both for themselves and for their company.
In this workshop we will cover:

  • What it means to be a “true” escrow professional!
  • Adding Value to Yourself AND Your Company!
  • Helping Your Company Meet 2014 Goals/Objectives!
  • Being in the “game”, not “on the sidelines”!
  • Managing Expectations
  • Creating a Plan; Managing Your Plan!
  • Habits of Highly Effective Escrow Professionals!!
  • Four C’s of Career Success!
  • Major Mistakes That Block or Slow Your Success!
  • It’s All About Investing In Yourself!
  • Assessing Your Skills! – Personal Assessments!
  • And Considerably More!

Commercial Escrow I

This class qualifies for C.E.A. approved Professional Designation Credits! Want to diversify your business now, before the market changes? Or, have you done little commercial work here and there, but didn’t feel secure in your knowledge? If you are looking to add Commercial Escrows to your book of business, or you want to sharpen your commercial expertise, this class is for you.

This workshop will cover:

  • The biggest differences between residential and commercial escrow.
  • Common misconceptions about commercial transactions.
  • The three most common types of commercial contracts.
  • The different players commonly involved in commercial transactions & how to work with them.
  • Tips on how to anticipate what may happen during your commercial escrow.
  • Identifying “RED” flags that can derail or delay your escrow.
  • Valuable every day tools for processing commercial escrows.
  • Managing the process/staying on top.
  • And more!

Commercial Escrow II

This class has been recently revised and updated! The class qualifies for 6 PD Credits

The Instructor (Commercial Escrow Officer) has over 25 years of commercial escrow experience and works for a Company, managing their commercial escrow operations. He is past president of the Orange County Escrow Association and holds CEA Professional designations of Certified Escrow Officer, Certified Senior Escrow Officer and Certified Escrow Instructor. The primary focus of this class will be to add to the Commercial Escrow I curriculum by learning more complex Commercial Escrows and how to audit a commercial escrow file in anticipation of a pending closing. The class will also cover the following topics:

  • Review of attorney-drawn purchases and sale agreement!
  • Reviewing and complying with the closing instructions!
  • Prorations!
  • The Title Officer Authority Check Lists!
  • An overview of out-of-state, multi-site/multi state transactions!
  • And so much more!

Compliance Best Practices – Fraud/Security/Privacy

This class, conducted by topic experts, will focus on compliance related “best practices” for the escrow industry. What you need to know, do and set in place to prevent these criminal acts against you and your company!

Current scams perpetuated on escrow companies, banks and other industry entities will be discussed in detail. How they did it, how it could have been prevented and what was the outcome.

We will cover:

  • Fraud in the escrow file – $325,000 taken from Trust Account; escrow company sued for the loss
  • Fraud in the escrow office – $365,000 taken and surprisingly how they were caught
  • Fraud outside the escrow office – $465,000 stolen by unauthorized outgoing wires
  • Escrow company loses $1.5 million – per the DBO, “safeguards not followed”.
  • Ways and means the “crooks” are successful
  • 7 Critical Cybersecurity Protections Escrow Companies should have in place
  • Countering data breach lawsuits and compliance penalties
  • Firewalls & anti –virus software provide “false sense of security”
  • How mobile phones & cloud applications are jeopardizing company data security
  • How to avoid being a “sitting duck” for cybercriminals
  • Steps to protect your company/staff.
  • And certainly a lot more

You will learn proven strategies to help greatly reduce the probability of fraud. Add this information to your “Best Practices – Fraud Prevention” documentation.

Creating Escrow C.E.O’s

Several segments of this workshop were presented at the 2011 Annual CEA Conference, acknowledging that exceptional customer service is the GREAT differentiator between Escrow companies.

Experience a one-day, action filled customer service workshop! This class is in partnership with Customer Focus, Inc., a world wide Customer Service training company. Over 300 individuals within the Southern California Escrow industry have completed this workshop. Workshop includes exceptional supporting material.

While having fun in this workshop, gain the skills, tools, and strategies to:

  • Create memorable customer experiences and life-long loyal customers!
  • Prevent customer dissatisfaction and complaints before they occur!
  • Effectively manage Escrow related customer complaints & challenging requests!
    (“Real” escrow issues/scenarios will be covered, plus bring your own list)
  • Exceed customer expectations by addressing the customer need to feel respected, special and unique!
  • Resolve differences, reduce conflicts, negotiate solutions!
  • Create a new level of customer service teamwork with co-workers!
  • Go the Extra Mile (GEM) in exceeding customer expectations!

Tuition includes exceptional workbook, toolkit and job aids to positively impact customer service back in the “real” world of escrow.

Employer of Choice

This class provides Professional Designation Credits.

This E.L.M.S. (Escrow Leadership Management School) workshop helps you/your company prepare to be an industry leader, as it relates to attracting and retaining the best employees, enhancing your company brand and reputation in the marketplace and having a true understanding of what is important to those who join and stay on your team.

Not just a “concept”, being the “Employer/Company” of choice truly pays deep dividends.

In this interactive workshop, you will learn:

  • Proven strategies that can elevate your “game”**
  • What it takes to be the “Company of Choice”
  • Understanding key ingredients to hiring and retaining the “BEST” of the best
  • What is important to the growing Millennial workforce
  • Defining your “value proposition”
  • Learning “Best Practices” from TOP 100 Employers (Best Places to Work)
  • The importance of Company Culture and Culture Shift
  • Linking the team to organizational goals and performance metrics
  • And much, much more!
    **hiring, retention, customer satisfaction, growth, community

Guide to Maximizing Employee/Team Engagement

This custom workshop is designed for Escrow Managers, Escrow Officers with staff, business owners and “high potential” individuals who want to, or may become a member of a management team in the future!

Today’s workforce isn’t yesterday’s! That’s good and that’s not so good. In this class we will discuss the aspects of energizing individuals and teams, linking individual/team performance to maximizing business objectives, enhancing customer service and creating a culture viable to employee/team growth!

Together, we will cover the following:

  • Current trends in employee satisfaction and company loyalty!
  • What engages today’s employees! What doesn’t!
  • Corporate/company culture is EVERYTHING!
  • Marching to the same drum – one of the biggest/best things you can do!
  • Are you a Manager or a Leader? There is a difference!
  • Instilling Intrapreneurial (not a typo) Spirit!
  • Employee/Team Engagement Tools you can use!
  • A Job, a Career or a Calling!
  • Hiring Right to Enhance Engagement!
  • Sharing “Best Practices”!

YOU HAVE THE POWER to make a significant difference within your Company and within your industry!

Escrow Documents & Amendments

During this class you will review and discuss a variety of basic escrow Documents and Amendments to the escrow. This class can be used as a “refresher” course or is ideal for the newer employee who is unfamiliar or has had limited exposure in completing escrow documents and/or amendments. Excellent and abundant escrow documentation samples are provided each participant for later reference. Learn about:

  • Commonly used escrow documents
  • How to examine and take action on the sale escrows Prelim
  • The Differences between Grant & Quit Claim Deeds
  • Use of Affidavit – Death of Joint Tenant
  • PCOR Requirements
  • Subordinate Agreement
  • Power of Attorney-General and Special
  • Requests for Notice of Default; Substitution of Trustee and Full Reconveyance
  • How to Write Amendments to Your Escrow
  • And Substantially More! Great reference material provided.

Escrow Documents/Amendments & Prorations

This class will combine our Escrow Documents & Prorations class!

Escrow Documents & Amendments
During this class you will review and discuss a variety of basic escrow Documents and Amendments to the escrow. This class can be used as a “refresher” course or is ideal for the newer employee who is unfamiliar or has had limited exposure in completing escrow documents and/or amendments. Excellent and abundant escrow documentation samples are provided each participant for later reference. Learn about:

  • Commonly used escrow documents
  • How to examine and take action on the sale escrows Prelim
  • The Differences between Grant & Quit Claim Deeds
  • Use of Affidavit – Death of Joint Tenant
  • PCOR Requirements
  • Subordinate Agreement
  • Power of Attorney-General and Special
  • Requests for Notice of Default; Substitution of Trustee and Full Reconveyance
  • How to Write Amendments to Your Escrow

Escrow Edge – Escrow Social Media Marketing

YOUR California Escrow Association, some Regional Associations, and several escrow and title companies are now engaged!

In today’s market, companies are using all possible avenues to extend their brand (name) and increase their business opportunities!

More and more companies are joining the internet network media marketing evolution as a means to enhance, position and market their business.

Escrow is not excluded! This class can supplement your current escrow marketing and our “Escrow Marketing” class, which provides more traditional approaches to marketing your services!

This class covers the business use and application of internet media marketing.

Learn what the competition in your industry is doing.

Be a leader in this fast growing marketing avenue. By attending our class you will learn the following:

  • Internet Marketing Basics!
  • How to be a escrow marketing “leader” within your community!
  • How network media marketing can work for you!
  • How to develop a new marketing strategy/define your target audience!
  • Identify the “upsides” and “downsides” of this marketing tool!
  • How to Maximize FACEBOOK and other Media, as part of your total marketing approach!
  • How to enhance revenue with a limited/no advertising budget!
  • How to increase your market share!
  • Learn what other companies are doing!
  • How to navigate the media market system (overview)!

Learn how the escrow and real estate industry is changing and how you can stay ahead of the game! Become an escrow marketing “leader”, not a follower!

Preventing Escrow Fraud

Conducted by Chris Pruitt of Recon Works and Ray Moody, VP City National Bank, hear from the experts on what you need to know, what you need to do to protect yourself and your company from fraud.

Learn about the current scams perpetuated on escrow companies, banks and other industry entities and preventive measures needed to eliminate fraud possibilities.

Not too long ago- O.C. Escrow Company loses $1.5 million to escrow fraud. Procedures/safeguards not followed, per the DBO See other examples below!

Many escrow companies have been victimized by fraud in the past, paying a heavy price because of their lack of education and preparedness. Is this something your Company can afford? Probably not!

Common denominator? In part, lack of training, proper internal controls in place, and the misguided belief “it can’t happen to me!” How can you implement controls to reduce your risk?

In this class you will learn how fraud with the public’s funds occurs with the escrow file and inside and outside of your escrow office. What “bankers” are seeing and what is becoming more prevalent.

We will discuss the most common types of public fraud involving:

  1. Current E MAIL scams/pass words/”tricks” scammers use
  2. Cyber Fraud – never ending schemes to defraud
  3. Thieves watching real estate sales transactions activity as gateway
  4. Altered closing statements
  5. Funds held during escrow
  6. Falsified checks, receipts, and fee transfers/replacement checks to same payee
  7. Outstanding checks and closed files with balances
  8. Falsifying trust account bank reconciliations/forged checks
  9. Outgoing wires (software virus infections to your computer)
  10. Red flags

You will learn proven procedures and Industry “BEST PRACTICES” to greatly reduce and hopefully eliminate the probability of fraud. “Best Practices” hand-out provided with other material.

Escrow Performance Management

This class is designed for Management, Business Owners and “High Potential” individuals who will/may soon be assigned management responsibilities and for those that wish to advance their career.

In this half day workshop, participants will learn what they need to know and do to successfully manage the performance of others, whether one individual or a team/department.  These skills are also transferable toward building your team!

In this class you will learn:

  • The philosophy of “One team, one Mission, one Focus”
  • What are the (8) Performance Management benefits for the Company
  • What are the (8) Performance Management benefits for the employee and/or team
  • How to recognize traits and management skills of successful Managers
  • How to evaluate your own Performance Management Skills (Self Assessment)
  • T.I.P.’s for Improving Performance – Yours and for Others
  • Actual Management of Performance – Reinforcement vs Redirection
  • How to counsel/confront Poor Performance
  • How to counsel/recognize Exceptional Performance
  • How to prepare/conduct the discussion
  • How to handle “challenging”, “sticky” situations
  • And much more

Participant’s Workbook will be provided, plus FREE after class support, when needed!

Escrows in Probate, Bankruptcy, Divorce and More

This in-depth workshop is being conducted by Jennifer Felten, Esq., noted Escrow Attorney (RE LAW, APC) and well known industry speaker (CEA, EIC, Regional Associations, etc.), as well as an instructor for The Escrow Training Institution.

The class will discuss issues relating to multiple types of legal issues and what you need to know that arise and can impact an escrow transaction. They include:

  • Bankruptcy
  • Probate & Trust Related Matters
  • Impact of the new transfer upon death deed
  • Conservatorships/Receiverships
  • Mechanics Liens
  • Divorce
  • Lis Pendens and more!

Escrow Processing

Walk through an escrow. Learn the tips and techniques to manage the file, save time, follow up, stay organized and “on top” from start to finish!

This class offers an in-depth review of the in’s and out’s of the sale escrow and will focus on all aspects of the process. While this class compliments “Basic Escrow”, the entire class focus is on resale and is much different in content. Extensive file documentation/examples are provided to participants.

Walk through an escrow! Build your file! Fill out Private Party Payoff Demands, Title Requests, and other escrow documentation. Learn:

  • About the purpose and use of escrow related documents
  • What documents are sent to the Buyer! The Seller!
  • CFPB-TRID Timeline Requirements***
  • CFPB-TRID Disclosure Forms***
  • How to track down private parties for pay-off demands!
  • How to examine and take action on the sale escrow Prelim!! (Overview)
  • Managing the file and workflow process!
  • Establishing follow up systems to stay on track!
  • Staying organized and on top in a sometime fast and chaotic environment!

***NOTE: The CFPB-TRID information is an overview only! It is NOT a substitute for our regular half day class, which is in-depth and held separately!

Refinance Escrow Processing

This workshop will focus on opening the refinance escrow; understanding the underlying documents used; understanding lender requirements & disclosures; the Right of Recission; using the Prelim Report, TRID-TILA-RESPA Disclosures and so much more! The class discussion and material will provide participants with information they can immediately use when returning to their office. Bring your questions to class! This class will cover:

  • New Order Arrives – Opening the Escrow/Open Title Order
  • Understanding “Refi” Loan & Escrow Documentation
  • Completing Escrow Instructions/Statement of Information (SI)
  • Processing the “Refi”
  • Prelim Report
  • Lender Requirements
  • Disclosure Requirements (TRID-TILA-RESPA)
  • Order Pay-off Demand
  • Right of Rescission
  • Interspousal Transfer Grant Deed
  • Estimated Settlement Statement
  • Funding to Closing – Balancing the “refi” file
  • AND, MUCH, MUCH MORE!

Resale Escrow Processing

Our “Resale Processing” class is an excellent follow up to “Basic Escrow”.

This class offers an in-depth review of the in’s and out’s of the sale escrow, including FHA documentation. The class will focus on all aspects of the process. While this class compliments “Basic Escrow” and is a logical extension, the entire class focus is on resale and is much different in content. It can be taken separately or as a continuation of the “Basic” training. Extensive file documentation/examples are provided to participants.

Walk through an escrow! Complete the paperwork! Build your file! Fill out Private Party Payoff Demands, Grand Deeds, Amendments, Title Requests, and other escrow documentation. Learn:

  • About the purpose and use FHA related documents
  • What documents are sent to the Buyer! The Seller!
  • How to track down private parties for pay-off demands!
  • How to examine and take action on the sale escrow Prelim!!
  • Managing the file and workflow process!
  • Balancing the File (An Overview)
  • Staying organized and on top in a sometime fast and chaotic environment!

Escheating Funds

Are you done? Ready to follow the State Regulations?

This interactive class will provide attendees with a “demo” practice session, as you walk through the process in a “live” environment. Bring your questions.

July 1st through October 31st is the time the State Controller’s Office requires all Escrow companies to escheat “old” uncashed checks and closed files with balances remaining. This workshop, conducted by Chris Pruitt, Recon Works, will provide attendees with information they need to know to understand the details and steps that are necessary for properly escheating funds to the State, and in the same class learn the legal ways to avoid escheating funds going forward.

Using the “web”, we will show you step by step the process you need to follow and in doing so, ensure you leave the classroom with a much higher level of knowledge and feeling of self-confidence.

In this class, we will cover:

  • Industry BEST PRACTICES!
  • Escheating time lines you must know and follow
  • The State Controller Office for escheating rules & regulations
  • How to complete the required forms and data input
  • How to read and understand printed reports you will receive
  • How to install systems and procedures that can eliminate or reduce the need to escheat in the future
  • Red Flags & how to beat internal/external fraud
  • Penalties for ignoring or failure to escheat funds
  • And more!

First Class – Maximizing the Customer Experience General Workshop

Designed specifically for the Escrow/Title industry, this workshop has received very high reviews from those who have attended.

In fact, 100% of participants, from Receptionists to Escrow and Title Company Presidents, have indicated in their Class Evaluation that they WOULD recommend this class to others. Within the industry, several hundred have attended.

Our class focuses entirely on real life escrow/title related customer service issues! We also spend time on customer complaints and how to turn an unhappy customer into a loyal advocate.

Our activity based, fun filled, workshop focuses on several key areas:

  • Exceptional customer service is the GREAT differentiator between Escrow companies!
  • One Team, One Mission, One Focus = (come to class to find out)!
  • Understanding the impact of ‘lost’ customers!
  • How to effectively handle customer complaints, while building the customer relationship!
  • Importance of everyone being “The Director of First Impressions”!
  • Building long term loyalty; having YOUR customers be an extension of your Sales Team!
  • Building TEAM WORK/Unity/Common Purpose!
  • Have FUN while doing so! (Yes, the rumor is true! We play poker in class! Come and see!)

Our class activities “drive home” the learning objectives! Each participant receives a complete FIRST CLASS customer service manual AND numerous “after class” activities that the Company can use to continue to reinforce customer service, complaint management, and operational objectives.

First Class – Maximizing the Customer Experience – Private Workshop


Designed specifically for the Escrow/Title industry, this workshop has received very high reviews from those who have attended.

In fact, 100% of participants, from Receptionists to Escrow and Title Company Presidents, have indicated in their Class Evaluation that they WOULD recommend this class to others. Within the industry, several hundred have attended.

Delivered at YOUR location (or ours), the full day, or two half day class focuses entirely on real life escrow/title related customer service issues!

The class can be delivered Monday through Thursday and/or Saturday’s to<<

  • Exceptional customer service is the GREAT differentiator between escrow companies!
  • One Team, One Mission, One Focus = (come to class to find out)!
  • Understanding the impact of ‘lost’ customers!
  • How to effectively handle customer complaints, while building the customer relationship!
  • Importance of everyone being “The Director of First Impressions”!
  • Building long term loyalty; having YOUR customers be an extension of your Sales Team!
  • Build TEAM WORK/Unity/Common Purpose!
  • Have FUN while doing so!

Our class activities “drive home” the learning objectives! Each participant receives a complete manual AND numerous after class activities that the Company can use to continue to reinforce customer service and operational objectives.

FHA Loans and Escrow Documents

FIRPTA, 1099’s and Trusts

Conducted by Michael Haas, CPA (Morton Alan Haas & Co), this workshop will cover what you need to know about FIRPTA real estate withholding & compliance, 1099’s, as well as TRUSTS. Michael is a “in demand” annual speaker at the CEA Conference, Regional Escrow Association dinner meetings, our “Escrow Business Forums” and much more!

In this workshop, Michael will cover:

  • 1099’s – Purpose, use and completion
  • Basic Rules for Foreign Withholding
  • How to Obtain a ITIN
  • How to Legally Reduce Withholding
  • How to Get an Early Refund
  • Timelines, Penalties & Interest
  • How to “Fix” Problems When Things Go Wrong
  • Coordination, Comparison & Contrasts (FIRPTA & CALFIRPTA)
  • Forms 593C-Instructions for Withholding Certificate
  • Form 593E – Computation of Estimated Gain or Loss
  • Trusts & What You Need to Know
  • And more!

Foreclosures, Short Sales and more!

In this dynamic Real Estate market, short-sales are a fact of life. What a fantastic opportunity to learn from an industry expert in the field of short-sales. During this class you will learn:

  • What is a Short-Sale?
  • What is the role of the lender and the Escrow Officer?
  • How to get ahead and impress your customers.
  • How to successfully process a short-sale.
  • Identifying “Red Flags” upfront!
  • Common obstacles and effective remedies
  • Learn the lingo and language of the “short sale”.
  • Red flags and green dollars!
  • What every Escrow Officer should know about a short-sale.
  • Commonly used phrases and much more!

In some locations, Short Sales represent 25% of escrow business, while in other areas of Southern California they represent a multiple (2 or 3 times or more) of total business.

Special Bonus: Each student will receive a handbook, support material and bonus information about the use of lender processing platforms such as Equator.

In the Foreclosure portion of the class you will learn about:

  • How to process the Foreclosure!
  • The important time frames you must know!
  • Processing the Ordering of Demands!
  • Working with the Trustee!
  • Debtor rights!
  • Using the Notice of Default Purchase Agreement Contract!
  • Understanding Consumer Protection Laws!
  • Understand Seller’s additional rights under the Contract!
  • Who completes the Contract and Why!
  • And much more!

Preventing Fraud

Conducted by Chris Pruitt of Recon Works and Glenn Garrity, retired law enforcement officer, here from the experts on what you need to know, what you need to do and current scams perpetuated on escrow companies, banks and other industry entities.

July 2013 – O.C. Escrow Company loses $1.5 million to escrow fraud. Procedures/safeguards not followed, per the DBO See other examples below!

Many escrow companies have been victimized by fraud in the past, paying a heavy price because of their lack of education and preparedness. Some real life examples in escrow offices:

1) An independent escrow has $465,000 stolen and almost closes it’s doors due to wire fraud
2) An independent escrow has over $350,000 stolen, when stolen refund checks are discovered missing.
3) And there are certainly a lot more “tales” to tell!

Is this something your Company can afford? Probably not!

Common denominator? In part, lack of training, proper internal controls in place, and
the misguided belief “it can’t happen to me!” How can you implement controls to reduce your risk?

In this class you will learn how fraud with the public’s funds occurs with the escrow file and inside and outside of your escrow office.

We will discuss the most common types of public fraud involving:

  • Current E MAIL scams/cyber thieves/passwords
  • Thieves watching real estate sales transactions activity as gateway
  • Altered closing statements
  • Funds held during escrow
  • Falsified checks, receipts, and fee transfers
  • Outstanding checks and closed files with balances
  • Falsifying trust account bank reconciliations/forged checks
  • Replacement checks to the same payee
  • Outgoing wires (software virus infections to your computer)
  • Three types of fraudulent IDs and how to recognize
  • Six elements of a bona fide ID
  • Red flags

You will learn proven procedures and strategies to help greatly reduce the probability of fraud. FREE AFTER CLASS SUPPORT PROVIDED!

Funding Closing and Balancing the File

Build confidence in your ability to fund, close and balance your file!

This class focuses entirely on the “funding, balancing and closing of the file” activities. In addition, working with Prorations will be a part of this workshop. Each process will be discussed and covered in depth.

Participants will be involved and learn more about:

  • Completing the Estimated Statement!
  • Completing the Final Statement!
  • Ensuring that all Escrow Instructions have been followed!
  • Ensuring that all Lender Instructions have been followed!
  • Handling discrepancies!
  • Identifying “Red Flags” early!
  • Balancing the Title charges!
  • Balancing the Checks & Receipts!
  • Identifying/correcting “out of balance” situations!
  • Effectively managing the process!

REMOVE your frustration in completing “manual” escrow calculations! Learn how to explain your Proration calculation to your customer. You will learn:

  • How to compute the “Doc Tax” for several amounts!
  • How to complete a variety of proration scenarios!
  • Recognize important tax dates and deadlines you must meet!

© 2003-2021 The Escrow Training Institute.
All Rights Reserved